Tip of the Week

What do you do if the hot water goes off in your kitchen?   Your aim is to keep your customers safe and keep your business open.

Follow these steps for a short-term procedure to keep your business operating safely:-



  1. The obvious first action is to place an urgent call out to your plumber/heating engineer.
  2. Set up a counter top hot water boiler.  If you don’t have a counter top water boiler, use a kettle or have a pan of water simmering on the stove
  3. Provide a jug for transporting the hot water to the handwash basin.  Or, if you are using a pan of hot water, provide a ladle and jug.
  4. Ensure the handwash basin has a plug.  If you don’t have a plug then rush out and buy one as it will not be possible to wash hands effectively without a plug in the sink.
  5. Inform all staff of the interim handwashing procedure – ideally place a sign above the handwash basin.
  6. Interim hand wash procedures:
    • Place plug in handwash sink and add some cold water
    • Top up with hot water from boiler/pan/kettle using jug
    • Wash hands using antibacterial handwash soap
    • Remove plug, to drain water
    • Dry hands using blue roll
  7. If you do not have a dishwasher, ensure you use hot water from your counter top boiler/kettle/pan to wash dishes and cutlery.


It is not permissible to have the kitchen open if your kitchen staff cannot wash their hands or dishes in hot water.

Weekly Food Fact

Did you know that the main cause of food contamination and food poisoning incidents is down to food preparation staff not washing their hands properly?  Hands need to be washed for 15 seconds or more with soap to effectively kill germs.  Bacteria such as E. coli can be found on over a quarter of our hands!

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