Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, governs Food Safety Guru’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Food Safety Guru” or “us” or “we” refers to the owner of the website.  The term “you” refers to the user or viewer of the website.

Food Safety Guru, company registration number 10120894, is part of the Resolution FM Ltd group, company registration number 07525115. Registered address:  The Granary, Bletchingley, Surrey, RH1 4QP. Trading address:  Robert Denholm House, Nutfield, Surrey, RH1 4HW.

The following terms and conditions relate to goods or services which you are offering to purchase from foodsafetyguru.co.uk (“our/this website”). Please read the terms and conditions carefully as they preside over your usage of this website. We will be unable to process any off to purchase goods or services until you have done so. If there is anything written in the terms and conditions you do not understand, please email us at contactus@foodsafetyguru.co.uk
or phone us on 01737 824039.

1. Orders and Payments

By making an offer to purchase, you agree to the provisions of the agreement between you and us. If you do not agree to these provisions, do not place an order.

We reserve the right to change these terms and conditions at any time and are not under any requirement to advise you of these changes. However we will endeavour to keep you informed of changes that may affect our contract.

These terms and conditions, together with the order form, invoice/receipt and ‘Privacy Policy’ constitute the entire agreement between you and us relating to the provision of the goods and/or services you have offered to purchase and supersede any previous agreements or proposals, written or aural, between us in relation to this and all past dealings or industry custom.

Nothing on our website (“foodsafetyguru.co.uk”)
is intended to mean that we are making a legal offer to you to provide the goods and/or services; we are inviting you to make a legal offer to us for you to purchase the goods and/or services.  It is entirely at our discretion to reject or accept your offer of purchase.

This agreement is only effective when we have accepted your offer to purchase the goods and/or services and have sent you an invoice or receipt that includes the date of agreement being accepted which shall be the date shown on said invoice or receipt.

All prices shown on this website are given in UK pounds sterling and are subject to VAT at the current rate.

vii)  Every effort has been made to provide accurate descriptions and prices of the goods and/or services we sell.  In the event of an error of pricing or description, we will inform you as soon as possible. If we were to notify you or such an error, you will have two options – (a) confirming your offer to purchase subject to the amended price or description or (b) cancelling your offer to purchase and receive a full refund for any goods that may have already been purchased.

viii) Payment can be made through the website using GoCardless and you will need to complete your bank details to set up a GoCardless account.  Payment will be debited from your account when we have accepted you offer to purchase goods or services from us. If you have difficulty making payment via GoCardless, you should contact us to request details of alternative methods of payment.

2. Our refund guarantee

We are so confident that our system will help you to achieve a Level 5 Food Hygiene Award that we are happy to offer a money back guarantee.

“The full purchase price will be refunded if our Food Safety System has been fully implemented and a Level 5 has not been achieved.  In the unlikely event that you do not achieve a Level 5, a copy of the Local Authority Food Safety inspection audit and report will be required to verify reasons for non-compliance.  This guarantee excludes non-compliance due to building or structural defects.”

Refunds will only be considered where the terms of our guarantee are met in full.

3. Termination Policy

1. The rolling contract shall be for an initial period of 12 months from the commencement date, i.e. date of initial purchase/invoice.  Either party will have the right to terminate the contract by giving at least 30 days’ notice in writing to the other party to expire at the end of the initial period or at any time after that.

2. Either party may terminate this contract by written notice to the other at any time if that other party:

(a)  commits a breach of this contract and, in the case of a breach capable of remedy, s/he fails to remedy the breach within 14 days of being required to do so in writing; or

(b) becomes insolvent, or has a liquidator, receiver, manager or administrative receiver appointed.

Cancellation of the GoCardless direct debit mandate by the customer without the appropriate notice period being given and accepted by Food Safety Guru, will result in accrued liability charges being made to recover any losses incurred.

4. Website use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use ony.  It is subject to change without notice.

Neither we nor any third parties provide any warrant y or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found our offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the full extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites.  These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website, and any dispute arising out of such use of the website, is subject to the laws of England, Northern Ireland, Scotland and Wales.

5. Cookies

This website uses cookies to monitor browsing preferences.  If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.


A cookie consists of information sent by a web server or web browser and stored by the browser.  The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both ‘session’ cookies and ‘persistent’ cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website.  We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites.

See our Privacy Policy for information on how your personal details are stored and used.


6. Disclaimer

on this website is provided on an “as is” basis.  To the fullest extent permitted by law, this Company:


excludes all representations and warranties relating to this website and its contents, or which is or may be provided by any affiliates or any other third parties, including in relation to any inaccuracies or omissions in this websites and/or the Company’s literature.

Excludes all liability for damages arising out of or in connection with your use of this website.  This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


7. Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

These terms and conditions for part of the Agreement between the Client and Food Safety Guru. The accessing of this website and/or purchasing of a Food Safety Management System or subscription to a rolling contract or other services indicates your understanding, agreement to and acceptance of this Disclaimer Notice and the Terms and Conditions contained herein. Your statutory consumer rights are unaffected.