Tip of the Week

As we reopen outdoor hospitality this week, the Government require you to participate fully in their Track and Trace Scheme. Here are our tips for staying compliant

It is a legal requirement to collect Track and Trace details for all adults over 16 years visiting your venue. To ensure an inviting welcome to your guests this needs to be handled carefully. We advise the following:–

At the entrance to your venue/garden have clear signage requesting ALL customers over the age of 16 years to register their details for track and trace purposes.

Display posters with the Track and Trace QR code for your customers to scan on their smart phones to participate in the Track and Trace initiative. For detail on how to set up a QR code for your venue see – https://www.gov.uk/create-coronavirus-qr-poster

For customers who do not have a smart phone or do not wish to download app/scan code – obtain customer details at the entrance to your premises in the form of a Track & Trace Customer Detail Slip or Venue Log Book. Have clear signage to customers that they are required to either log in to your venue by scanning the QR code on the Track and Trace poster or they can provide their contact details via your Customer Detail Slip/Venue Log Book.

For manual recording, the following information should be obtained – date and time of visit, name of person and telephone number. This information is to be kept securely on file for 21 days before being disposed of.

Another alternative is to log customers details in a book but the disadvantage to this is customers can see other customers private details – if you are logging customer details in a book we recommend a member of your staff take and record the customer details so the log is kept private.


If a customer has logged in using the NHS QR Code – you do not need to request any further details from them.

Weekly Food Fact

April is a bit of an in-between month for UK grown veg but cauliflower is one veg that is great this month. Cauliflower has had a makeover in the last year or two and is now an on-trend dish.  Try Roasted Cauliflower Steaks, or Popcorn Cauliflower with Spicy Mayo. Cauliflower is very good for you as it contains many nutrients, high in vitamins B & C and high in antioxidants.

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